Xotogel takes every piece of personal information you entrust to us seriously. This Privacy Policy clearly explains how your data is collected, used, protected, and managed — in plain, straightforward language.
Privacy Policy Summary
Six core pillars that ensure your personal data always remains safe with xotogel.
All data transmitted between your device and xotogel's servers is protected by 256-bit SSL encryption — the same level of security used by major financial institutions and banks in Malaysia.
Only authorized xotogel staff with specific clearance can access member personal data, and only for legitimate operational purposes. Every access is logged and audited regularly to prevent any misuse.
Xotogel does not sell, rent, or transfer members' personal information to marketing companies or data aggregators. Your data is used solely for platform operations and to fulfil legally mandated obligations.
Xotogel only collects data that is genuinely necessary to deliver its services. We do not request irrelevant information and regularly review our data retention requirements in line with the principle of data minimisation.
You have the right to access, correct, transfer, or request deletion of your personal data at any time. Requests will be processed within 14 working days and we will notify you of your request status in writing.
The xotogel Privacy Policy is drafted in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010. We continuously ensure our data management practices meet all applicable local legal requirements.
Xotogel's Commitment: We believe privacy is a fundamental right of every user. This document is written in plain language so you know exactly what happens to your information — not just another lengthy, dry legal document.
Xotogel collects various categories of information to enable us to provide a secure, personalised, and effective service to every member. Below is a detailed explanation of the types of data we collect and how it is obtained.
This is the information you enter directly while using the xotogel platform:
| Data Category | Sample Information | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, gender, identification card number | Identity verification (KYC), legal compliance |
| Contact Information | Email address, phone number, residential address | Account communications, notification delivery |
| Financial Information | Bank account number, bank name, transaction statements | Deposit and withdrawal processing |
| Verification Documents | Copy of ID card, passport, utility bill | Full identity verification, AML compliance |
When you browse or use the xotogel platform, our systems automatically record certain technical information required for platform operations:
Technical information collected automatically is used solely for security purposes, fraud detection, and user experience improvement. This data is not used to identify you personally unless combined with other information.
Every piece of data we collect has a clear and legitimate purpose. xotogel does not use your data beyond what is stated in this Privacy Policy. The following are the primary purposes for which your data is used:
You can opt out of marketing emails at any time by clicking the "unsubscribe" link in any of our promotional emails, or by contacting the xotogel support team.
Xotogel does not share your personal information with third parties for commercial or marketing purposes. However, there are specific situations where data sharing is necessary for platform operations, and all such sharing is carried out under strict confidentiality agreements.
Xotogel works with selected third-party service providers for the following purposes, with each provider required to comply with our data security standards:
Xotogel may be required to disclose your personal information to government authorities or law enforcement when mandated by applicable Malaysian law, court order, or a legitimate directive from a regulatory authority. In such situations, we will notify you in advance where permitted by law.
Important: Xotogel will never sell, rent, or transfer your personal data to advertising companies, data aggregators, or any third party for commercial gain. If you receive an offer claiming to be from an xotogel partner you do not recognise, please be cautious — it did not come from us.
The security of your data is a priority we never compromise on. Xotogel continuously invests in security infrastructure to ensure your information is always protected against unauthorized access, theft, or loss.
Xotogel retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, including legal obligations, dispute resolution, and agreement enforcement:
The primary xotogel servers operate in Tier III certified data centers with international security certifications. Data is automatically backed up at frequent intervals to ensure immediate recovery in the event of any unexpected incident.
Xotogel uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:
These cookies are required for the platform's core functions and cannot be disabled. They include login session cookies, security tokens, and language preferences. Without them, the xotogel platform cannot function properly.
Analytics cookies help us understand how members interact with our platform — which pages are visited most frequently, how long members spend on a page, and any technical issues that may need resolving. All analytics data is aggregated and does not identify individuals.
Functional cookies store your personal preferences such as language, display theme, and game settings so you do not have to reset them each time you log in. These cookies improve the overall usability of the platform.
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the xotogel platform. We recommend keeping at least the essential cookies enabled for the best experience.
As a xotogel member, you have clear rights over your personal data. xotogel is committed to making it easy for you to exercise these rights without any unnecessary barriers or charges.
You have the right to obtain a copy of the personal data we hold about you at any time.
You may request the correction of any inaccurate or incomplete data in our records.
You may request the deletion of your personal data, subject to applicable legal retention obligations.
You may request your data in a machine-readable format for transfer to another service.
You may request that we restrict the processing of your data under certain specified circumstances.
You may object to the processing of your data for direct marketing purposes at any time.
To exercise any of the rights above, contact the xotogel privacy team by email at [email protected] stating the right you wish to exercise. All requests will be processed within 14 working days.
The xotogel platform is strictly for individuals aged 18 and above. We do not intentionally collect or process any personal information from children under the age of 18.
If you are a parent or guardian and discover that your underage child has registered an account on xotogel, please contact our support team immediately. We will investigate, suspend the account in question, and delete all related data as quickly as possible.
Xotogel uses multiple layers of age verification to prevent registration by underage individuals. However, if you suspect such a case has occurred, please report it to us immediately at [email protected].
The xotogel platform may contain references to third-party services such as game providers or payment processors. Once you leave the xotogel platform and visit a third-party website, xotogel's Privacy Policy no longer applies.
Xotogel is not responsible for the privacy practices or content of third-party websites. We recommend reading the privacy policy of each website you visit separately. Data sharing with integrated service providers within our platform — such as live game providers — is conducted under binding data protection agreements, not as independent site visits.
Xotogel reserves the right to review and update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. The latest revision date will always be displayed at the top of this document.
For significant amendments — particularly those involving how we collect, use, or share your personal data — xotogel will notify you via:
Continued use of the xotogel platform after an amendment notice has been sent is considered your acceptance of the updated policy. If you do not agree with the amendments, you have the right to close your account and request data deletion in accordance with the established procedure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how xotogel handles your personal data, our privacy team is here to help.
We are committed to providing meaningful and accurate responses to every privacy inquiry within the specified timeframe. You can rest assured that you will never receive an automated or generic reply — every privacy inquiry is handled by trained staff.
Privacy Email: [email protected]
Response Time: Within 14 working days
Support Operating Hours: 24 hours a day, 7 days a week
For general enquiries or immediate account assistance, you can also reach our live support team via the live chat feature available within the xotogel platform.
Your data is protected, your identity secured. Join over 500,000 xotogel members who enjoy safe and responsible online entertainment every day.
256-bit SSL Encryption · PDPA Compliant · No Data Sold · 24/7 Support